Attention: We are hiring
Operations & Community Lead
Who we are.
From a small idea sparked in Glasgow to a growing creative social enterprise with a mission rooted in community, learning and access, House of Toad has come a long way in a short time. Founded in 2024 as a Community Interest Company by Joanna Susskind, House of Toad was created in response to something many people were feeling but didn’t have a solution for: loneliness, isolation, lack of creative opportunity, and the challenge of finding spaces that genuinely feel welcoming. Today, HOT is a workspace, studio, learning hub and community space that brings together freelancers, artists, remote workers, young people, neighbours and visitors, under one roof, with one shared purpose:
To create a place where everyone feels they belong.
We operate as a mixed‑income social enterprise, meaning our coworking members, studio holders and venue hirers directly help fund subsidised creative education for people who would otherwise face barriers. Work, learning and community support each other every day and that’s what makes HOT special. Despite our rapid growth, House of Toad CIC remains intentionally small, warm and human. The atmosphere is friendly, informal and collaborative, where people know one another by name and where creativity spills naturally across disciplines and age groups. At the heart of the organisation is a commitment to doing what’s right - for our members, our colleagues, our partners, and the wider community we serve.
What House of Toad Offers the Right Candidate.
A people‑first environment grounded in care, respect and collaboration.
A chance to shape systems from the ground up, with real autonomy and ownership.
Purposeful, varied work across operations, programmes and community engagement.
Opportunities for personal and professional growth as the organisation evolves.
A supportive, creative atmosphere where ideas are welcomed and contribution is valued.
Exposure to a wide variety of people, sectors and experiences.
A role with long‑term development potential.
Role overview.
Operations & Community Lead
House of Toad CIC — Glasgow (on site)
3 days per week — £27,000 pro rata (based on £45,000 FTE)
This is a senior, hands‑on operations role for someone who thrives on clarity, responsibility and making things run smoothly.
You’ll be the operational engine of the organisation: ensuring the space runs smoothly every day, supporting members, maintaining systems and strengthening how we work.
You’ll work closely with the Founder, supporting HOT through its next stage of growth, and helping shape a sustainable, welcoming organisation.
Key Responsibilities.
Oversee day‑to‑day operations and building management
Manage enquiries, inboxes and communication
Lead member onboarding, tours and experience
Ensure member fulfilment and retention
Build, document and improve operational systems
Manage invoicing, payments and financial administration
Maintain membership, booking and hire records
Coordinate workshops, classes and events
Liaise with suppliers, landlord and service providers
Ensure safety compliance and documentation
Line‑manage and support staff
Identify issues, propose improvements and implement solutions
Work closely with the Founder to stabilise and evolve operations
Who This Role Is For.
You are experienced, capable and grounded:
Highly organised and naturally structured
Confident managing multiple priorities
Takes ownership and follows through
Comfortable making decisions and improving systems
Communicates clearly and professionally
Friendly yet focused
Comfortable with detailed administrative work
Calm under pressure and confident managing people
What you bring.
Proven experience in a similar operational role
Strong administrative and systems background
Experience managing workflows and processes
Confidence with invoicing and financial tracking
Experience supporting or managing a team
Excellent organisational and problem‑solving skills
What we offer.
A meaningful role in a growing social enterprise
High autonomy and responsibility
Opportunity to shape how HOT operates
A supportive, community‑driven workplace
Long‑term growth potential