Hello! Is it YOU we’re looking for…?

House of Toad is a social enterprise and Community Interest Company based in Glasgow. We are a creative community centre, housing artist studios, a dedicated coworking space during the week, plus an events space and small art school, where we bring together artists, freelancers, community groups and small businesses, under one roof.

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Front of HOT House — Front of House & Community Coordinator: 28 hours per week | 4 days | £27,000 per year

We're looking for a warm, capable and highly practical person to help run House of Toad (HOT), our busy arts & education centre in Glasgow.

This is a hands-on, varied role combining front of house, hospitality, community, events and building operations. You'll welcome members and visitors, coordinate bookings and activities, keep the building running smoothly and spot the little things that make a big difference.

Hospitality and events people, this could be for you! We're looking for a proactive do-er who loves people but is equally happy getting stuck into practical jobs — from restocking supplies and resetting rooms to occasional cleaning, basic maintenance and solving problems as they arise.

You'll need initiative, excellent organisation and a real sense of ownership. We're looking for someone who takes pride in a place, notices what needs doing and gets it done.

Front of House & Studio Coordinator

Hours: 28 hours per week, across 4 days
Salary: £27,000 per year
Location: House of Toad (HOT), Glasgow

The role

The Front of HOT House is a practical, people-focused role at the heart of our day-to-day operations.

House of Toad is an independent creative community space bringing together artists, creatives, freelancers, tutors, volunteers and visitors. We need someone who can help make the building welcoming, organised, well-maintained and easy for everyone to use.

You'll be the friendly, capable face of HOT: welcoming people, answering enquiries, coordinating bookings, supporting our community and keeping an eye on everything happening across the building.

But this isn't just a reception job. It's a hands-on operational role that requires initiative, physical activity, problem-solving and a willingness to get stuck in. You'll be moving around the building, setting up rooms, restocking supplies, tackling practical jobs and occasionally cleaning or carrying out basic maintenance yourself.

We think someone with a background in hospitality, events, venue operations or another busy, public-facing environment could be a great fit.

You'll need to be observant, organised, resourceful and happy working independently. Most importantly, you'll take ownership of the day-to-day experience at HOT, spotting what needs attention and seeing things through to completion.

Key responsibilities

1. Front of house & community

• Welcome members, visitors, tutors, volunteers and guests, helping everyone feel comfortable and know where to go.

• Answer phone calls, emails and enquiries promptly, balancing competing priorities throughout the day.

• Arrange and conduct tours, follow up prospective members and support new-member onboarding and key inductions.

• Get to know our members, learn how they use HOT and help connect people across the community.

• Support members with bookings, check-in procedures, equipment, facilities and day-to-day questions.

• Keep members informed about activities, events, facilities and practical arrangements.

• Welcome tutors, course leaders and event hosts, helping them get what they need to run successful sessions.

• Coordinate volunteers and help ensure they understand what is happening onsite.

• Identify building-related problems and liaise with the relevant people to resolve them.

2. Building operations & practical upkeep

• Keep a close eye on the building throughout the day, noticing what needs attention and taking action.

• Ensure shared spaces, entrances, kitchens and pathways are tidy, clear, safe and welcoming.

• Check that rooms are reset accordingly: This often includes moving furniture, resetting equipment, storing things and a quick spruce & clean.

• Keep all areas stocked, clean and organised.

• Help maintain the presentation of the building, including signage, posters, displays, storage and communal equipment.

• Be prepared to roll up your sleeves and tackle practical jobs yourself, including occasional cleaning, tidying, moving furniture, replacing simple items and basic fixes.

• Carry out regular visual checks covering lighting, doors, access routes, signage, clutter and other building or safety concerns.

• Maintain a building snag list and follow issues through to resolution, liaising with the cleaner, volunteers, landlord, contractors and service providers as appropriate.

• Coordinate repairs, maintenance visits and other building-related work, escalating anything requiring specialist attention.

• Help keep the building comfortable and functional, including adjusting heating and ventilation as appropriate.

3. Bookings, events & room coordination

• Keep on top of the weekly schedule, knowing who is using the building, which rooms are booked and what is happening each day.

• Coordinate room, desk and resource bookings, checking details and identifying potential clashes early.

• Ensure events and activities are correctly listed on the website, Nexudus and Google Calendar.

• Help members and event hosts understand how to use spaces and leave them ready for the next person.

• Welcome course participants and direct them to the correct rooms.

• Maintain clear room setup, use and reset instructions where needed.

• Support the practical delivery of HOT activities, helping sessions and events run smoothly.

4. Administration, stock & systems

• Manage routine enquiries, scheduling, calendars, visitor information and member records.

• Keep member information and booking systems accurate and up to date.

• Monitor supplies and keep on top of stocklist.

• Keep cupboards, storage areas and shared resources organised, clearly labelled and easy to use.

• Issue routine bills and coordinate agreed payments, including payments to staff and life models.

• Learn and use HOT's systems and procedures confidently, keeping routine administration moving independently.

5. Improving member experience

• Look at the building through the eyes of members, visitors, tutors and event hosts, identifying what could work better.

• Spot confusing signage, anything unsafe or awkward, flag recurring problems and gaps in information, then close loops by resolving.

• Gather informal member feedback and share useful observations and suggestions with the Founder.

• Maintain clear records of outstanding jobs and follow up until they are completed.

• Take responsibility for agreed tasks from identifying a problem through to putting a solution in place.

The person we're looking for

You'll be someone who:

• Is warm, approachable and confident dealing with a wide range of people.

• Has excellent practical instincts and notices what needs doing without having to be told.

• Is proactive, resourceful and comfortable using their own initiative.

• Is highly organised and can keep lots of small tasks moving without losing track of the important things.

• Enjoys being on their feet, moving around the building and getting involved in the practical side of running a space.

• Is happy to clean, tidy, restock, move furniture and tackle basic maintenance when needed.

• Can prioritise calmly when several things need attention at once.

• Is confident communicating with members, visitors, suppliers, contractors and service providers.

• Is comfortable with phone calls, email, calendars, online booking systems and learning new technology.

• Takes responsibility for seeing jobs through rather than leaving things half-finished.

• Takes pride in the appearance, organisation and usability of a shared space.

• Enjoys working with people and wants to play an active role in a creative, collaborative community.

Experience in hospitality, events, venue management, customer service or building operations would be particularly valuable. You don't need to have worked in an arts organisation before. We can teach you our systems and introduce you to what makes HOT special; we need you to bring the initiative, practical attitude and people skills.

What matters the most…

We are looking for a team member who is delighted to work onsite independently each day, engaging with our members, keeping things moving and taking ownership of the day-to-day.

Some days you will be answering enquiries, welcoming visitors, scheduling for the week and listing events on the website. Other days you'll be fixing a broken chair, dealing with a broadband outage, restocking the art supplies, setting up for a drawing class, reorganising a cupboard, organising files and folder structures, or dealing with a technical issue in our booking system.

No two days are the same, and we seek out someone who will enjoy the variety, without feeling overwhelmed by having many different things to do each week. You are not someone who waits for a list of instructions: you notice what needs doing, work out the next step and finalise the jobs. You must be able to organise yourself and manage your own time exceptionally well.

If you're a natural host, a practical problem-solver and someone who takes pride in looking after a place and the people in it, I would love to hear from you.

Joanna Susskind | Founder xx